Storewide Processes for Measurable Shrink Reduction
Industry research suggests that over 2/3 of store shrink is due to ineffective store-level practices. A store-wide commitment to tracking, measuring and reducing shrink and the creation of operational processes that emphasize store profit are tried and true best practices for reducing loss. Take away shrink reduction strategies that include all areas of store operations, including inventory management, front-end operations, price/item file management and back door receiving.
Mike Beal, Chief Operating Officer, Balls Food Stores
Peter Waldman, Regional Director of Operations, Lucky’s Markets
Moderator: Larry Miller, President, Smart Retail Solutions
Money Service Banking
Front-end services such as lottery, money orders and check cashing are frequently questioned by food retailers. Do these services increase store traffic or are they an unproductive use of store labor? Do compliance requirements deter independents from participating in money-service banking programs? Hear how independent retailers determine which services and products to offer, how they comply with Patriot Act regulations and how they balance availability of these services with store labor considerations.
Overhead / Maintenance Expense Reduction
Vince Cannata, President, Cannata’s Super Market, Inc.
Valdis I. Undiks, CAMS, Strategic Account Compliance Adviser, Western Union Compliance
Paul Rye, National Sales Manager, Cash Flow Solutions, Inc.
Moderator: Joy Nicholas, President, JN Retail Connections
Retailers searching for new ways to reduce costs often need look no farther than the floor below them or the lights over their heads. Independents are testing a number of new products, such as disposable floor coverings, energy efficient lighting and electronic floor sweeping logs to reduce overhead expense. Discover what other options are available to reduce overhead and maintenance expenses. Speakers:
John Domino, President, JTD Retail Strategies LLC
Don Erminger, Director of Maintenance, Strack & Van Til
Jude Frates, Founder and CEO, Frates Consulting
Jeremy Patin, Sustainability Coordinator, Nugget Market Success with Hardware
Groceries and hardware have proven to be a winning combination. Retailers are attracted to hardware’s higher margins, lower labor requirements, and reduced number of SKUs. Grocers have had success with hardware departments in their stores, store within a store programs, and separate hardware stores. Review independent retailers’ successful approaches to hardware operations and take away best practices for operating both grocery and hardware formats.
Rich Niemann III, Director of Convenience Operations, Niemann Foods, Inc.
Scott Sullivan, President, Sullivan's Foods
Mark Oswald, Vice President, Broulim’s Fresh Food
Moderator: Trent Springer, District Manager, Ace Hardware Corporation
Reduce Loss at the Front-End
A significant percentage of store shrink occurs at the front-end. Detecting cashier error and theft may be a moving target but consistent practices and procedures at the cash register as well as a number of technology tools can help identify and eliminate this source of loss. Take home successful practices used by retailers to limit cashier’s ability to commit errors as well as effective use of cameras and data analytics programs to identify theft and sweethearting.
Kyle Maurer, Loss Prevention Manager, Sendik's Food Markets
Bob Summers, Director of Loss Prevention, Buehler Food Markets, Inc.
Ron Calton, Vice President, Operations, Pyramid Foods
Moderator: Bill Alford, President, International Lighthouse Group, Inc.