People Development

Staff Retention
Store and department management are demanding positions which are crucial to the success of a store.  Some managers contribute far more than is necessary and are at risk of early burnout.  Others are looking for balance in their lives and limit their time in the store.  What are best practices for retaining these store leaders who have very different priorities?  Hear how other retailers are incorporating flexibility, job sharing and other strategies to reduce costly turnover and improve morale in their stores.

Moderator: Doug Madenberg, Principal, Retail Feedback Group
Christy Hess, Director, HR Administration, Busch’s Inc. 
Harold Lloyd, President, Harold Lloyd Presents
Frank Ray, Vice President, Human Resources, Harp’s Food Stores, Inc.  

Recognition Programs That Work
Recognition and reward programs celebrate tenure and promote positive behavior.  Service awards, peer to peer recognition, and recognition for excellent customer service are just a few of the ways independents reward their associates.  Take away best practices for rewarding and recognizing associates and build a culture that fosters loyalty and service.

Giselle Confehr, Vice President, Human Resources, Mollie Stone’s Markets 
Oscar Herrin, Vice President, Human Resources, Island Pacific Supermarkets
Aimee Smith, Vice President, Human Resources, Harmon City Inc.
Moderator: Paul Adams, President, Paul Adams and Associates

Getting the Most of Your Labor Dollar
The increase in the minimum wage in many states is causing retailers to rethink their approach to labor.  Store managers are on the lookout for high quality associates who work more quickly and more efficiently and are also considering myriad technologies and programs to boost productivity. Hear how independents have changed their approach to the hiring process and strategies used to identify high potential associates.  We’ll also review opportunities to increase productivity with technologies such as handhelds, self-scanning systems and labor scheduling programs. 

Kelly Comstock, Director of Team Development, Kessler's
Joe Hynes, President, Joe Hynes Consulting

Recruiting Multicultural Associates
Retailers operating in ethnic communities recognize the importance of retaining store associates that mirror the neighborhoods they serve. Independents will share their strategies for identifying, recruiting and retaining multicultural associates. Hear how retailers are rebranding their company to emphasize diversity as well as managing transportation challenges, language and cultural differences to build a staff that provides excellent service to their customers.

John Dollar, Vice President, Human Resources, MDI 
Jorge Gonzalez, Vice President for the People, Leevers Supermarkets, Inc.
Joel Griffith, Director, Human Resources, Lowe’s Markets
Moderator: Paul Adams, President, Paul Adams and Associates 

E-Learning Programs
Filling the management pipeline is important to the long-term success of any food retailer.  Education and training programs help associates develop the key skills needed to advance in their careers and make a more meaningful contribution to their organizations.  Discover how grocers are successfully using on-line training programs, such as NGA’s learning management system to provide grocery-specific store-level skills training.  Retailers are also encouraging their associates to participate in the Retail Management Certificate Program, which provides college-level courses geared specifically to current and future managers.

Giselle Confehr, Vice President, Human Resources & Staff Development, Mollie Stone's Markets
Yolie Pepin, Vice President, Human Resources, Bristol Farms, Inc.
Cherie Phipps, Director, Retail Management Certificate Program, WAFC 
Paulo Goelzer, President, Retail Learning Institute & NGA Online Training Education Center

With over 40 specialized educational workshops led by retailers for retailers and more than 325 companies on our EXPO floor showcasing innovative and game-changing products and solutions, The NGA Show provides countless opportunities to learn from your peers and other industry thought leaders. Bring your whole team to The NGA Show and bring home ideas that will drive profitable growth for your company.