David Bishop, Partner, Brick Meets Click.  David leads Brick Meets Click’s consumer research, retailer benchmarking, and market forecasting programs while also working closely with grocers to improve results flowing from their online and omnichannel strategies. He’s the author of the 3 A’s growth framework that examines how shoppers and the markets are evolving relative to online grocery shopping, leveraging the firm’s Seamless Shopping Scorecard to measure potential points of friction for the customer.