Paulo Goelzer joined Independent Grocers Alliance (IGA) in 1994 and focused his attention on international growth, licensee development, and global learning. Today, he is the President of the IGA Institute, a corporate university that provides the international retail industry with learning & development programs. Additionally, he works with the store assessment program, which focuses on shopability and service, assisting retailers in determining what works and what needs improvement in their stores, as well as the 360 analytics program, which includes consumer surveys, shopper insights, and associate metrics. Paulo holds a Ph.D. in Organization Development.