Meeting Customers Where They Are: How Independents Are Redefining Convenience and Connection

Feb 02, 2026
Grand 121
Business Strategy

Independent grocers have always had one major advantage over national chains: they know their customers best. That local insight allows independents to adapt faster, innovate smarter, and deliver meaningful experiences that reflect their communities.

The Grocers Solution Center will discuss with industry leaders to see how they’re meeting evolving customer expectations through flexible, customer-first approaches — from self-service store models that make shopping possible anytime, to technology that seamlessly integrates in-store and e-commerce experiences.

Moderator
Brielle Underwood
Brielle Underwood, Project Director, SEMTAC Program - NGA Foundation
Speakers
Bret Wiltse
Bret Wiltse, Executive Vice President of Merchandising - Fareway Stores, Inc.
Alex Ostenson
Alex Ostenson
Jon Henry
Jon Henry