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Joanie Hales
Managing Partner,
ZingTrain
Joanie Hales is Managing Partner of ZingTrain and a longtime member of the Zingerman’s Community of Businesses. Since joining Zingerman’s in 2003, she has held a variety of leadership roles spanning customer service, restaurant management, catering, marketing, and training. Joanie specializes in leadership, customer service, and Open Book Management, bringing Zingerman’s proven business practices to life through engaging, real-world examples. Known for her approachable, conversational style, she is passionate about helping organizations build strong cultures, develop effective leaders, and deliver exceptional customer experiences.
Sessions
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Leadership & HR Forum31-Jan-2027Grand 114